1:1 personal conversations, with real human agents
SMS Sales drives true incremental revenue with a proactive sales motion on top of your marketing funnel.
Results backed by a risk-free trial
How SMS Sales works
Turn SMS into a goldmine of customer conversations
Create a shopping experience that your customers will be raving about
Without the in-person experience of retail stores, ecommerce can sometimes feel purely transactional. But with SMS Sales, you can have real human conversations with your shoppers and turn them into loyal fans.
“SMS Sales gives us better one to one interactions with our customers and more data in terms of what our customers are looking for and how we can better service them. And we've seen incremental gains in profit that have been really strong and impactful for the business.”
Adam Hutton, Associate Director of Owned Media
Uncover and address buying objections
SMS Sales Associates are pros at asking the right questions to understand why an engaged shopper still hasn’t bought, and help to overcome those reasons.
Provide better service with no effort
CX teams are already stretched thin. SMS Sales helps reduce their workload while providing coverage 7 days a week, with quick response times and a valuable VIP experience.
Get to truly know your customers
There’s no better way to get to know your customers than through one on one conversations. This is customer data that you can’t get through any other channel.
Real messages from shoppers interacting with SMS Sales
If you’re in the business of making customers happy, you’ve come to the right place. Shoppers who interact with SMS Sales rave about the experience and turn into loyal fans.
SMS Sales, now powered by Postscript AI
Unlock valuable insights about your customers and business
The best customer research comes from 1:1 conversations pre and post purchase with shoppers. Using MS Sales or Shopper, you can engage with tens of thousands of shoppers each month and turn that data into valuable insights for marketing and CX.
“Conversation Insights gives my team the ability to audit topics quickly and view specific conversations with customers. This launch is definitely an improvement and makes me excited to see how it evolves over time, providing us with a better experience, as well as clarity into the data.”
Mandy Scott
CX Manager
Filter down to the right content
Use conversation filters and insights tags to pull up conversations relevant to a specific topic of interest.
Scan conversation summaries
At a quick glance, scan AI-written conversation summaries and dive into the full thread when needed.
Follow conversation trends
See how conversation topics change over time as you adjust your marketing and CX programs.
Delivering better SMS Sales service, with faster response times
Postscript AI helps SMS Sales Associates work smarter to tackle hundreds of conversations every day. They spend less time on repetitive tasks, and more time focusing on closing sales and personalizing each customer interaction.
AI is only as good as the data you train it on. Luckily, Postscript’s AI models are trained using your on-brand conversations from SMS Sales. This unique data set enables advanced AI features without losing the human touch that makes SMS Sales great.
Trained on your brand
The AI is trained on your unique SMS Sales strategies, brand voice, and products—ensuring that AI responses are relevant.
Continuously improving
As the SMS Sales team refines their strategies, the AI will continue to learn from them and get better.
Personalized for each subscriber
AI responses are tailored based on individual subscriber data and contextual information from their conversation.
How Caraway creates a personal
shopping experience over text
By layering SMS Sales on top of their existing SMS Marketing strategy, cookware brand Caraway has unlocked a channel for driving incremental revenue while nurturing customer relationships.
“The SMS Sales team has earned our trust to outsource something incredibly personal to the brand - which is having conversations with our customers. It’s not only about driving performance, it’s about preserving the integrity of the brand and nurturing relationships for the long haul. The team has done both, PLUS it’s highly incremental.”
Connor Dault
VP, Growth & Digital Product
Make more revenue and more happy customers with SMS Sales
Talk to our team today to learn more about SMS Sales and how our risk-free trial works.