Respond to SMS and MMS replies directly in Zendesk

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How does the Postscript and Zendesk integration work?

Integration screenshot

Step 1

Shopify stores send a text message to customers via Postscript

Step 2

When a customer replies, a Zendesk ticket is automatically created

Step 3

Shopify stores can manage replies in Zendesk

Step 4

Messages are exchanged within the same SMS thread