Step 1
Shopify stores send a text message to customers via Postscript
Respond to SMS and MMS replies directly in Zendesk
How does the Postscript and Zendesk integration work?
Step 2
When a customer replies, a Zendesk ticket is automatically created
Step 3
Shopify stores can manage replies in Zendesk
Step 4
Messages are exchanged within the same SMS thread