![](http://images.ctfassets.net/mpv16aisnpdx/5nD8fDfHenM1CpQ3bvnVwf/19240eef056840bac92755a2eb7d0d38/Recharge.png)
How does the Postscript and Zendesk integration work?
![Integration screenshot](http://images.ctfassets.net/mpv16aisnpdx/1EDh2cdCDAxQJDOI0dPIOU/5dbd0c1d8eec28ad4f7a19ffd8547469/Zendesk.png)
Step 1
Shopify stores send a text message to customers via Postscript
Step 2
When a customer replies, a Zendesk ticket is automatically created
Step 3
Shopify stores can manage replies in Zendesk
Step 4
Messages are exchanged within the same SMS thread