Respond to your SMS and MMS replies directly in Gorgias

Start Free TrialBook a Demo
OLIPOP

"Working with Postscript and Gorgias gave us the leverage to keep customers close to deliver the best possible customer experience. It is super helpful to have a full view of the customer, all in one spot 😄"

OLIPOPEli Weiss

Eli Weiss
Director of CX

How does the Postscript and Gorgias integration work?

Integration screenshot
Step 1

Brands text their customers from inside Postscript

Step 2

Customers reply via SMS or MMS automatically creating tickets in Gorgias

Step 3

Brands manage those conversations from inside Gorgias

Step 4

Messages go back and forth within the same SMS thread

Applications and Use Cases:

  1. Treat Your VIP Subscribers Differently: use custom tagging rules within Gorgias to respond faster to your top SMS subscribers

  2. Increase Your UGC Collection: ask customers to text you their favorite photos of your product or brand during after a successful CX interaction