Step 1
Brands text their customers from inside Postscript
Respond to your SMS and MMS replies directly in Gorgias
...It is super helpful to have a full view of the customer, all in one spot
"Working with Postscript and Gorgias gave us the leverage to keep customers close to deliver the best possible customer experience. It is super helpful to have a full view of the customer, all in one spot 😄"
Eli Weiss
Director of CX
OLIPOP
How does the Postscript and Gorgias integration work?
Step 2
Customers reply via SMS or MMS automatically creating tickets in Gorgias
Step 3
Brands manage those conversations from inside Gorgias
Step 4
Messages go back and forth within the same SMS thread
Applications and Use Cases:
Treat Your VIP Subscribers Differently: use custom tagging rules within Gorgias to respond faster to your top SMS subscribers
Increase Your UGC Collection: ask customers to text you their favorite photos of your product or brand during after a successful CX interaction