![](http://images.ctfassets.net/mpv16aisnpdx/1Jnq3gufhuNypn88uof6Zz/037a5ae529143a68b9bbede7109e6ba8/Gladly_Hero.png)
How does the Postscript and Gladly integration work?
![Integration screenshot](http://images.ctfassets.net/mpv16aisnpdx/34cBS5wdtajIAA9E9MboDC/10ef8888143a6f647a907c5551a57ee7/Gladly_IMG.png)
Step 1
Your customer responds to you within the thread you texted them in
Step 2
Receive that MMS or SMS messages directly to your Gladly account
Step 3
Send an SMS response back to that customer and engage in conversational commerce