Respond to your SMS and MMS replies directly in Front

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How does the Postscript and Front integration work?

Integration screenshot

Step 1

Your customer replies to your SMS text or proactively sends you a text

Step 2

Receive that MMS or SMS messages directly to your Front inbox

Step 3

Reply back, this will be sent as an SMS to the customer and engage them in conversational commerce

Applications and Use Cases:

  1. Streamline Your Customer Support: Reply to your customers within one thread to offer an excellent customer experience.

  2. Increase Your UGC Collection: ask customers to text you their favorite photos of your product or brand after a successful CX interaction.