![](http://images.ctfassets.net/mpv16aisnpdx/5Crl0HQogfW6mviKCHPIUq/23034725c58458c3e98ff3ad11f44faf/Kustomer_Hero.png)
How does the Postscript and Kustomer integration work?
![Integration screenshot](http://images.ctfassets.net/mpv16aisnpdx/1j7P4zmBffEQN6zjjBn9sr/b33bba465b0bac4b5efe68da91aaf8f6/Kustomer.png)
Step 1
Your customer responds to you within the thread you texted them in
Step 2
Receive that MMS or SMS response directly to your Kustomer account
Step 3
Send an SMS response back to that customer and engage in conversational commerce