HelpScout Logo

Respond to your SMS and MMS replies directly in Help Scout

Respond to your SMS and MMS replies directly in Help Scout

How does the Postscript and Help Scout integration work?

help scout

Step 1

Your customer responds to you within the thread you texted them in

Step 2

Receive that MMS or SMS response directly to your Help Scout account

Step 3

Send an SMS responses back to that customer and engage in conversational commerce