![](http://images.ctfassets.net/mpv16aisnpdx/3hpu6nd0CAlhyHJe2Vpg8c/7ed5866695f44176885fda35df3df355/HelpScout_Hero.png)
How does the Postscript and Help Scout integration work?
![Integration screenshot](http://images.ctfassets.net/mpv16aisnpdx/2bRqx3LvfVQX3Ht2OZEcIW/8b33d1db2575cbcb59be44961d3095a0/HelpScout.png)
Step 1
Your customer responds to you within the thread you texted them in
Step 2
Receive that MMS or SMS response directly to your Help Scout account
Step 3
Send an SMS responses back to that customer and engage in conversational commerce